Privacy Policy for Dublin Mind Matters
At Dublin Mind Matters, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We adhere strictly to data protection laws, including the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect various types of information in connection with the services we provide, which can include:
- Personal Identification Information: Name, address, email address, phone number, date of birth, and gender.
- Health-Related Information (Special Category Data): This includes details about your physical and mental health, medical history, psychological assessments, therapy notes, and other information relevant to your treatment and care. This data is collected with your explicit consent and treated with the highest level of confidentiality.
- Contact Information: For scheduling appointments, sending reminders, and communicating about your services.
- Technical Data: IP address, browser type, operating system, and website usage data collected through cookies and similar technologies when you visit our online platform. This information helps us improve our website and services.
2. How We Collect Your Information
We collect information through various means, including:
- Directly from You: When you complete forms, surveys, communicate with us via phone or email, or during your sessions.
- From Third Parties: With your consent, we may receive information from other healthcare providers or referrers.
- Automatically: Through our website using cookies and other tracking technologies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our mental health services, including psychological assessments, CBT, psychotherapy, counselling, trauma support, stress management, relationship counselling, and child and adolescent psychology.
- To communicate with you regarding your appointments, treatment plans, and general inquiries.
- To maintain accurate client records and ensure continuity of care.
- To process payments and manage billing.
- To improve our services and understand the needs of our clients.
- For internal administrative purposes, such as auditing and data analysis.
- To comply with legal and ethical obligations.
4. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds under GDPR:
- Consent: For processing special categories of personal data (health information) and for certain marketing activities. You have the right to withdraw consent at any time.
- Contractual Necessity: For fulfilling our obligations to you as part of our service agreement.
- Legal Obligation: To comply with applicable laws and regulations.
- Legitimate Interests: For operating and improving our services, provided your rights and interests do not override these.
5. Disclosure of Your Information
We will not sell, rent, or lease your personal information to third parties. Your information may be disclosed in the following circumstances, always with appropriate safeguards:
- With Your Consent: When you explicitly authorize us to share your information with other healthcare professionals or third parties.
- For Legal Reasons: If required by law, court order, or in response to a lawful request from a public authority.
- To Protect Rights and Safety: When we believe disclosure is necessary to protect the rights, property, or safety of Dublin Mind Matters, our clients, or others.
- To Service Providers: We may use third-party service providers (e.g., for IT support, payment processing) who assist us in operating our business. These providers are contractually obligated to protect your data and only use it for the purposes for which we engage them.
6. Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure storage, and regular security audits. Our staff are trained on data protection and confidentiality.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Professional ethical guidelines and legal obligations concerning health records will determine specific retention periods.
8. Your Data Protection Rights (GDPR)
Under GDPR, you have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The Right to Erasure ( "Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
9. Cookies
Our website uses cookies to improve your user experience. Cookies are small text files placed on your device to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology. You can set your browser not to accept cookies, and the above website explains how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
11. How to Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us:
Dublin Mind Matters
14 Merrion Square West,
Dublin 2,
Dublin, County Dublin,
D02 X456
Ireland
Phone: +353 1 555 0123